Refund policy

Last Updated: June 2026

1. Return Eligibility

We accept returns within 7 days of delivery under these conditions:
- Product is unopened, unused, and in original packaging
- Product is not damaged due to customer mishandling
- All accessories and documentation are included

Food/supplement products that have been opened, consumed, or tampered with cannot be returned.

2. Non-Returnable Products

The following cannot be returned:
- Opened packets or containers
- Consumed portions
- Products damaged due to customer negligence
- Gift cards
- Products purchased during clearance sales

3. Return Process

To initiate a return:
1. Email contact@tathassstu.com with "Return Request" in the subject
2. Provide order number, product name, and reason for return
3. We will respond within 24 hours with a return shipping label
4. Ship the product to the address provided
5. Once received and inspected, we'll process your refund

4. Refund Timeline

- Refund processing: 5-7 business days after we receive and inspect the returned product
- Refund method: Original payment method (card/UPI/wallet)
- In some cases, refunds may take up to 10 business days to reflect in your account

5. Return Shipping

- If the product is defective or we sent the wrong item: FREE return shipping
- For customer-initiated returns (change of mind): Customer bears return shipping cost
- Return shipping cost is ₹99 and will be deducted from the refund

6. Defective Products

If you receive a defective or damaged product:
- Contact us within 48 hours with photos
- We will send a replacement immediately at no cost
- Return shipping is free

7. Wrong Product Received

If we sent the wrong product:
- Contact us within 48 hours
- We will send the correct product immediately
- We will provide a prepaid return label for the wrong product
- No deduction from refund

8. Partial Refunds

Refunds are issued for the full product price minus:
- Return shipping cost (if applicable)
- Any discounts or promotional codes used

9. Exchange Policy

We do not offer direct exchanges. Instead:
1. Return the original product (following return process)
2. Receive refund
3. Place a new order for the desired product

10. Cancellation Policy

Orders can be cancelled within 2 hours of placement before processing begins. After processing, cancellation is not possible. In this case, wait for delivery and initiate a return.

11. Non-Food Items (Packaging, Gifts)

Packaging, branded merchandise, or gift items are non-returnable once received.

12. Expiry & Storage

Tathassstu products are fresh and made in small batches. All products have a 12-month shelf life from manufacturing. Improper storage by the customer is not our responsibility.

Contact Us: contact@tathassstu.com